BOOKING TERMS AND CONDITIONS, updated on 20th October 2023

1 - PAYMENTS, BOOKING CONFIRMATION AND CANCELLATIONS

Payment:

The outstanding amount should be paid by Thursday 4pm before the party date, the final invoice is sent after finalising all the details between Monday-Wednesday before the party date.
The way of payment should be stated in the Booking Form, and any changes should be declared to the Booking Manager - Aleks. We accept bank transfer or card (small transaction fee for card payments applies) The amount should be paid in full and the prices are not negotiable.
Failure to make a payment will result in a legal action.

Deposit:

Non-refundable deposit £50 is required to confirm the booking.
Deposit is non-refundable in case of cancellation.

Booking confirmation:

Booking is only confirmed after a customer has received a booking confirmation email with subject booking confirmation from info@puddles.london.
An email from Cognito form does not confirm a booking.
Puddles reserves the right to not to confirm the booking.

Cancellation policy:

More than 30 days before the event:

You, as a customer booking a party with Puddles, can cancel the event without stating any reason at any time.
You need to inform us by email that you want to cancel the event.
You will lose your deposit unless you decide to postpone, subject to dates and services availability.

Until 30 days before the event:

You, as a customer booking a party with Puddles, can cancel the event without stating any reason up until 30 days before the event.
You need to inform us by email that you want to cancel the event.
You will lose your deposit unless you decide to postpone, subject to dates and services availability.
You will be required to pay for venue hire charges to Puddles if you’ve booked a party venue through Puddles unless the terms and conditions of the venue state differently. Failure to pay the venue hire charges may result in legal action.

14-3 days before the event:

You, as a customer booking a party with Puddles, can cancel or postpone the event without stating any reason 14-3 days before the event, counting from after midnight.
You need to inform us by email that you want to cancel the event.
You will lose your deposit. If you decide to postpone the event, you’ll need to make a new booking.
You will be required to pay for venue hire charges to Puddles if you’ve booked a party venue through Puddles unless the terms and conditions of the venue state differently. Failure to pay the venue hire charges may result in legal action.
You will also be charged 25 per cent of the total quote minus £50 deposit and venue hire charges depending on the terms and conditions of the venue. Illustration of charges: £50 (non-refundable deposit) + venue hire as per terms and conditions of the hired venue + 0.25% x (total quote in the booking summary - £50 – venue hire charges).
Failure to pay will result in legal action.

2-1 days before the event

You, as a customer booking a party with Puddles, can cancel or postpone the event without stating any reason 2-1 days before the event, counting from after midnight.
You need to inform us by email that you want to cancel the event.
You will lose your deposit. If you decide to postpone the event, you’ll need to make a new booking.
You will be required to pay for venue hire charges to Puddles if you’ve booked a party venue through Puddles unless the terms and conditions of the venue state differently. Failure to pay the venue hire charges may result in legal action.
You will also be charged 50 per cent of the total quote minus £50 deposit and venue hire charges depending on the terms and conditions of the venue. Illustration of charges: £50 (non-refundable deposit) + venue hire as per terms and conditions of the hired venue + 0.50% x (total quote in the booking summary - £50 – venue hire charges).
Failure to pay will result in legal action.

On the party day:

You will be charged 100% if you cancel the event on the day, counting from after midnight. You will be required to pay for full venue hire charges and other services.
No refunds are possible if cancellation is made on the day.
Failure to pay will result in legal action.

Change of the venue hire or cancellation of venue hire made through Puddles:

If a customer, who has already booked a party package with Puddles, wishes to change the venue of the party to another venue or cancel the venue hire booking, the customer may be required to pay full venue charges for the originally booked venue according to the terms and conditions of that venue.
A customer booking a venue through Puddles is obliged to follow and obey terms and conditions of the hired venue.
In case of breach of terms and conditions by the customer or any of his/her guests, the customer is liable for the breach and any consequences related to this breach including damages.
Failure to pay will result in legal action.

Individual cancellation fees may be agreed between Puddles and the customer under the discretion of Puddles.

2 - ADDITIONAL TERMS AND CONDITIONS IN REGARDS TO COVID-19 OUTBREAK

All bookings are made subject to Government restrictions and guidance changes.
In an event of lockdown or change of Government rules in regards to the Covid-19 outbreak, we will work along with government guidance. We will ensure we offer you a satisfactory solution to cancel/postpone/ or move your event to a virtual way of delivery. The non-refundable deposit will be retained.
Guests with Covid-19 symptoms and positive tests are advised not to attend Puddles parties.
Standard cancellation policy now applies to Covid-19 related cancellations.
A Puddles team member with the positive test result or Covid-19 symptoms will be replaced by another entertainer.
Puddles reserves a right to cancel a booking if it’s impossible to find a replacement for a Covid-positive entertainer.
Puddles is not liable for any fines associated with breaching the Covid rules by organising parents. Parents are fully responsible to know and to follow the current guidance issued by the Government.
Although we follow the rules and do everything to minimise the risk of transmission, we are not responsible for any infections which have occurred after the event due to the nature of the virus.

If you have any queries or concerns about the steps outlined above then please do not hesitate to contact the team with any questions you may have.

You can contact us at info@puddles.london or on +442034885444 .

You can find the government’s Covid-19 guidance here:

https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

3 - ENTERTAINMENT PACKAGES

Boosters are not available in the entertainment package, unless stated otherwise.
If a customer has booked the Puddles entertainer package, the customer will receive the name and contact details of Puddles entertainer on Monday before the party. Puddles reserves the right to replace that entertainer with another Puddles entertainer without providing reasons for the change.
Customers are responsible for ensuring the party venue is suitable and spacious enough for the number of children and the activities booked.
Customers are responsible for ensuring a party venue allows entertainment providers.
Puddles entertainers need to play music and control the volume of music.
If you have hired a venue with a bouncy castle or just a bouncy castle, please inform us about it. Puddles will not be held responsible for any injuries and property damages related to or caused by the bouncy castle. It is parents' responsibility to ensure safety in the bouncy castle.
Puddles may propose a travel surcharge if the customer’s party venue is not easily accessible by public transport.
Customers are responsible for setting up and tidying up the venue.
Customers are responsible for setting up tables and chairs for kids and adults.
Puddles entertainers cannot help with set up of the venue and party furniture.
Customers should not contact Puddles entertainers during the week. Contact number provided in a coming up email should be used only on the party date. All other queries before the party should be directed to email: info@puddles.london
Entertainment packages are suitable for up to 30 children. A birthday child and siblings who will participate should be included in the number of children. A second entertainer is required if the number of children is above 30.
In case of joint birthday parties, parents should communicate between each other so the Booking Manager communicates with one person responsible for the booking only.
Puddles is not responsible or liable for any lost or stolen property during Puddles party.
Customer is liable to fully reimburse Puddles for costs resulting from any personal property damage of Puddles caused by a customer and customer’s party guests during a party booking and any costs associated with replacing or fixing of that damaged property.
Customer is liable and responsible for any property damage to a party venue and any personal property caused by a customer and customer’s guests.
Puddles reserves the right to cancel an entertainment booking at any time.
Puddles reserves the right to add travel surcharge in case of railway or tube strikes.

Puddles Party Packages

4 - PARTY PACKAGES AT PUDDLES VENUES

Puddles acts as organiser and is responsible for venue set up and tidy up, and liaising with the venue. Customers who have booked a venue through Puddles should not contact the hired venue. Customers are advised to contact Puddles in case of any venue queries.
Puddles assists in booking the venue and charges the customer a disbursement fee, which is the same amount as the venue hire charged by the venue. Puddles pays the venue hire on the customer’s behalf. Puddles doesn’t take any surcharges for booking the venue on behalf of the customer. Puddles fills in booking forms, pays deposits if required, and agrees to the terms and conditions of the venue on behalf of the customer. By agreeing to the Puddles terms and conditions, the customer is agreeing to share their name and address with the venue Puddles is booking on their behalf.
Kitchens, staff rooms are staff only areas. Customers are not permitted to use the kitchen, staff rooms and other areas indicated by Puddles team as staff only.
Customers should not arrive earlier than 20 minutes before the party. Guests should not arrive before the agreed party start time. Puddles reserves the right to not to let the customers and guests in before this time.
Catered parties

Puddles is responsible to clear up after the party. The parents should not arrive earlier than 20 mins before the party. The group should leave promptly after the party ends, no later than 15 mins after the party ends. A failure to leave the party venue after 30 minutes after the announcement of party end may lead to a charge of £100 for overstaying at the premises.
The final numbers should be confirmed by Wednesdays before the party date unless agreed differently with Booking Manager, the quote released after this day is final. Later changes to the quote are made under the discretion of Puddles.

5 - HOME PARTIES- Indoors

Parents are responsible to provide enough living space and take care of the safety at home - remove all the furniture and toys off the way.
Unlike Party Packages parties at Puddles venues, Puddles act as entertainment provider while Parents are party organisers when you book an Entertainment package.
Puddles entertainers work according to the party plan provided by Booking Manager ahead and any changes to it on the day are on the Parents side responsibility.
It is to Parents responsibility to make sure the guests will arrive on time, Puddles team will not be able to change the time of performance on the day.
Travel surcharge may be added to the quote. Travel surcharge is a subject to decision for booking manager if the party is outside the London transport network or requires a long and complicated travel route.
A place to change into the costume, a socket and small place to put the equipment is required to be provided on the day.
At home parties, Puddles team will do the best it can to tidy up on time.

6 - YOUR OWN VENUE – Indoors

Parents are acting as organisers and are responsible for hiring the venue and respecting booking terms and conditions of the venue, and Puddles act as subcontracted entertainers.
Parents are responsible to hire a venue that is safe and big enough for the group.
In case Puddles provide a party package and organise the party we need to have access to tables and chairs, the kitchen and be able to stick decorations on the wall. If using walls is not allowed additional charge for freestanding /balloon decorations may occur.
It is to Parents responsibility to make sure the guests will arrive on time, Puddles team will not be able to change the time of performance on the day.
Travel surcharge may be added to the quote. Travel surcharge is a subject to decision for booking manager if the party is outside the London transport network or requires a long and complicated travel route.
A parking/congestion charge fee may be required if there is no free parking in the area or a congestion zone needs to be entered.
Puddles can organise parties at a party venue directly hired by a customer if the following conditions are met;

The customers agree to hire the venue for 4h and pay the venue hire to the party venue.
There is direct car access to the venue, and it is possible to load off the car.
There is an available parking space in the venue for the Puddles team or available free street parking nearby.
If there are parking fees the client agrees to cover any fees related to the parking space used by the Puddles team.
If there is no car access to the venue hired by the customer, the customer agrees to cover any fees associated with parking and the need for an additional staff member.
Puddles will not be responsible for any waste disposal at the venue directly hired by the client and will not be liable for any costs related to the waste disposal.
Nature treasure hunt party and forest school party can take place only at Puddles venue unless a customer agrees to cover the costs associated with the risk assessment of the venue and planning of nature treasure hunt and forest school activities.

7 - NATURE TREASURE HUNT and FOREST SCHOOL

Nature Treasure Hunt and Forest School parties are available only at selected Puddles venues.
When a party has a nature treasure hunt/forest school component, the guests should be advised on suitable weather appropriate clothing for children.
Children should be supervised during the outdoor treasure hunt/forest school. In case of groups of children 6+ if parents want to drop off their children they should arrange a fellow parent to look after their child during the treasure hunt. For 15-20 children at least 3 parents should join the treasure hunt, 20-25 - 6 parents.
Nature reserves: Children are not allowed to run unsupervised around the park. Parents take full responsibility for their children's safety with all efforts from Puddles side made to secure the site and supervise the group during the treasure hunt.

8 - GENERAL

All parties: the final numbers should be confirmed by Wednesdays before the party date unless agreed differently with the Booking Manager, the invoice sent after that date is final.
If a customer, who has already booked a party package with Puddles, wishes to change the venue of the party to another venue or cancel the venue hire booking, the customer may be required to pay full venue charges for the originally booked venue according to the terms and conditions of that venue. Failure to pay will result in legal action.
A customer booking a venue through Puddles is obliged to follow and obey terms and conditions of the hired venue.

In case of breach of terms and conditions by the customer or any of their guests, the customer is liable for the breach and any consequences related to this breach including damages.
It is the responsibility of a customer to learn the terms and conditions of the hired venue.

In case of joint birthday parties, parents should communicate between each other so the Booking Manager communicates with one person responsible for the booking only. The parties should agree on the type of cakes - they should be similar in size and budget, so no one feels left out.
In case of joint birthday parties, Puddles Creative Ltd can only facilitate parties for two birthday children. In certain circumstances, depending on the kind of booking, an exception may be made. Puddles Creative Ltd reserves the right to cancel a booking if the number of birthday children exceeds two.
Puddles Creative Ltd is the only party responsible for communication with venues booked by Puddles and party suppliers at Party Packages service.
Babies in arms and toddlers up to 2 years old who are not participating in the party are allowed to attend for free. Children over that age should be counted as participants. Siblings who are planning to participate should be included in the final number of children. The birthday child should be included in the final number of children participating
Puddles is not responsible for any parking penalty fees charged during the party.
Puddles is not responsible for any insect bites which occurred during any outdoor activities. It is parents responsibility to provide appropriate insect bites protection and clothing.
Puddles is allowed to do some filming for training purposes during the events. Some carefully selected photographs and videos may be used for promotional purposes on social media and websites.
Prospective customers may visit during the treasure hunt along with the member of staff from Puddles team in a party package booking.
Prospective entertainers and entertainers in training may attend and observe and be involved in the events.
Puddles is not responsible for any fines that are incurred by the parents during the length of the event.
Parents should not interfere with the activities during the event and speak with an entertainer or party host during the break in activities if needed.
Puddles does not provide birthday cakes and candles. Customers should bring birthday cakes and candles.
Party packages: Decorations brought by a customer in a party package booking

A customer is not allowed to bring any decorations with the exception listed below.
A customer may bring a maximum of two helium filled balloon bunches with weights to a party organised by Puddles as long as it informs Puddles about it through email for up to 3 days prior to the party and the terms and conditions of the venue allow the helium balloons.
Puddles team will not help a customer with setting up and filling in balloons brought by a customer at the venue.
A customer may not bring balloon decorations, balloon garlands, balloon installations, balloon towers, walking foil balloons, name and and number balloons and any other kind of balloon decoration filled in with air or helium with the above exception.
A customer is not allowed to bring any decorative items without prior consent of Puddles.
Only approved suppliers are permitted to provide decorations to Puddles parties.
Supplier fees and commissions may be applied if the customer decided to use an approved supplier.
Puddles reserves a right to refuse the service if the above conditions are not met and cancel the event.

Party package: Puddles team will only set up a table with chairs for kids and a buffet table for adults. Puddles parties are standing parties for adults.
Use of pinatas, dry ice, food colouring and similar items and substances is not allowed at Puddles parties unless an express approval was given over email by Puddles.
Bouncy castles are not allowed in the Puddles party package.
Independent hire of a non-Puddles party provider, such as a face painter, by a customer is not allowed in the Puddles party package booking. Puddles reserves a right to cancel an event then or charge a reasonable coordination fee if a customer has hired a non-Puddles party provider.
If a customer wants to have any alcoholic drinks and consume alcohol during the party taking place at a venue booked through Puddles, that is a Puddles venue,

the customer must inform Puddles about its intention and plan at least a week prior to the party date;
The customer must receive a formal approval from Puddles through email stating that alcohol is allowed at the party venue that the customer has booked through Puddles.
Non-compliance with the above conditions may lead to the cancellation of the party. Puddles reserves the right to refuse the service if the above conditions are breached.

Wine glasses and any other glasses are not allowed at Puddles parties. Customers should use disposable glasses instead.
Customers are advised to use biodegradable tableware if they bring their own.
Party package: Own food in a party package booking – Customers are allowed to bring their own ready to serve, cold food, including ready-to-serve catering like M&S, for example, provided they adhere the requirements below:

There’s 15 mins prep time before and 15 mins clean up time after the party. The party finishes promptly at agreed time and the tidy up time should take no longer than 15 mins.
A customer is responsible for cleaning up the food items they have brought in.
The food the customer is bringing in should be in sensible amounts for the children’s parties and ready to serve on platters: portion of the food per child each and no more than a spread of standard buffet table (1.5m long) for the parents.
A customer is not allowed to bring their own kettle, coffee machine or another hot drinks machine to serve coffee or tea, or hot drinks during the party. If you would like to have hot drinks at the party, it is required that you order it from us due to safety and quality reasons.
A customer must bring their kids and adults tableware and cake tableware or order necessary tableware from Puddles.
Catering from an independent contractor/external supplier live on site is not allowed at Puddles parties.
Customers are allowed to order pizza for a party, provided the party venue is easily accessible for deliveries, and customers have informed Puddles prior to the party about the pizza order. Puddles team cannot help with pizza delivery. Puddles team is not responsible for any delays or issues with the pizza delivery.
Use of ovens, hobs, microwaves, air fryers, toasters and other kitchen appliances is not allowed during Puddles parties at party venues with the exception for home parties.
At party venues, only Puddles staff is permitted to enter the kitchen area and staff rooms if there are any.
After the end of a party is announced, guests and parents organising the party should leave the party venue promptly and no longer than 15 min after the announcement, so Puddles team can tidy up the venue.
A failure to leave the party venue after 30 minutes after the announcement of party end may lead to a charge of £50 for overstaying at the premises.
Puddles reserves a right to refuse the service if the above conditions are not met and cancel the event.
These conditions do not apply to the entertainment packages bookings.

Party package booking - After the party end, all guests

must tidy up their belongings in the manner which allows the Puddles staff to clean the floor and tidy up the venue without any obstacles.
must leave the party venue within 30 minutes after the party ends. A failure to leave the party venue after 30 minutes after the announcement of party end may lead to a charge of £50 for overstaying at the premises.
Failure to comply with the above conditions may also result in additional venue charges which the customer booking the party with Puddles is obliged to pay.

All bookings - parents are responsible for their children and their behaviour during parties. If a child engages in violent or aggressive physical and verbal behaviour, a parent of that child should intervene to stop and prevent that behaviour. Puddles team members will seek parents’ support to stop violent behaviour of a child.
Puddles reserves a right to cancel a booking, even within the party week.

If Puddles believes it is no longer able to deliver the relevant service due to team availability, weather, and accidental issues; and/or
If Puddles believes it is no longer able to deliver the relevant service to a satisfying and adequate level.
If the customer has breached any term or condition of this agreement or has expressed an intent to breach any term of this agreement.
If the customer is abusive and aggressive towards Puddles staff.

Puddles reserves the right to refuse the service on the day if the customer has breached any term or condition of this agreement.
Puddles reserves the right to add travel surcharge or cancel the event in case of railway or tube strikes.
Puddles is not responsible or liable for any lost or stolen property during Puddles party.
Puddles is not responsible for any damaged property during Puddles party.
Customer is liable to fully reimburse Puddles for costs resulting from any personal property damage of Puddles caused by a customer and customer’s party guests during a party booking and any costs associated with replacing or fixing of that damaged property.
Customer is liable and responsible for any property damage to a party venue and any personal property caused by a customer and customer’s guests.
By clicking the box in cognition form you agree to these terms and conditions and hence you are legally bound by them.
Puddles Creative is a limited company registered in England company reg number 09854938 Vat reg 333 4737 05 and Puddles is the brand covered by the UK’s intellectual property rights.